Stake­hold­er: Pub­lic Trans­port Au­thor­i­ty

Bring qual­i­ty un­der con­trol

Re­li­able data, com­pa­ra­ble across op­er­a­tors and lines, for trans­par­ent re­port­ing and in­formed de­ci­sions.

Every­day chal­lenges

Does this sound fa­mil­iar?

Man­u­al qual­i­ty re­ports, in­con­sis­tent op­er­a­tor data, and end­less co­or­di­na­tion con­sume time and trust.

  • De­ci­sions on trans­port con­tracts are still based on as­sump­tions rather than facts.

  • Qual­i­ty re­ports are man­u­al­ly pre­pared, re­quir­ing a lot of time.

  • The per­for­mance of your trans­port com­pa­nies is not con­sis­tent­ly com­pa­ra­ble.

  • Real-time data is not al­ways com­plete or cor­rect with­out clear ver­i­fi­ca­tion.

  • Proof of ef­fi­cient use of funds takes too long (weeks of re­port­ing).

  • Ac­ces­si­bil­i­ty and con­di­tion of stops are not trans­par­ent for every­one.

The so­lu­tion

The ETC Plat­form fills ex­act­ly these gaps

Public transport authorities need reliable information to evaluate transport services, provide evidence of funds used, and specifically further develop the quality of their network. The ETC Platform creates a standardized data foundation across operator, contract, and system boundaries.

Operational data, quality indicators, test customer surveys, and infrastructure information are consolidated, validated, and transformed into meaningful key performance indicators. The result is traceable decisions based on objective facts rather than assumptions or isolated individual analyses.

At a glance

What the ETC Plat­form of­fers you

Net­work overview

Gain full trans­paren­cy over your en­tire net­work

Per­for­mance and qual­i­ty in­di­ca­tors are con­sol­i­dat­ed across the net­work and pre­sent­ed in a com­pa­ra­ble man­ner. De­vel­op­ments, pe­cu­liar­i­ties, and need for ac­tion can be iden­ti­fied across op­er­a­tors, lines, and trans­port con­tracts.

Data col­lec­tion

Collect and validate performance data 

Op­er­a­tional data, qual­i­ty mea­sure­ments, and sur­veys are con­sol­i­dat­ed from var­i­ous sources and checked for com­plete­ness and plau­si­bil­i­ty. This cre­ates a re­li­able ba­sis for eval­u­a­tions and con­tract con­trol­ling.

KPI Log­ic

Trans­form raw data into clear, re­li­able KPIs

Punc­tu­al­i­ty, con­nec­tion se­cu­ri­ty, fail­ures, ca­pac­i­ty, and oth­er qual­i­ty fea­tures are cal­cu­lat­ed ac­cord­ing to trans­par­ent and com­pre­hen­si­ble rules. Key fig­ures re­main com­pa­ra­ble, re­pro­ducible, and au­dit-proof.

Re­port­ing

Re­sults avail­able at a glance

Dash­boards, man­age­ment re­ports, and in­di­vid­ual re­port tem­plates are cen­tral­ly avail­able. Reg­u­lar re­ports can be au­to­mat­i­cal­ly cre­at­ed and made avail­able to dif­fer­ent re­cip­i­ent groups.

Con­tract con­trol

Ob­jec­tive­ly mon­i­tor trans­port con­tracts

Con­trac­tu­al­ly agreed per­for­mance and qual­i­ty cri­te­ria are con­tin­u­ous­ly as­sessed. Bonus-malus schemes, qual­i­ty in­di­ca­tors, and tar­get val­ues can be trans­par­ent­ly mon­i­tored and doc­u­ment­ed.

Data qual­i­ty

Make the quality of real-time data measurable

The quality of real-time information is continuously evaluated and documented. Matching algorithms enable highly precise assignment of target and actual data and create transparency about the reliability of the underlying information.

Over 10 quality criteria support an objective assessment of the data base.

Punc­tu­al­i­ty

Identify causes and derive improvements

Punc­tu­al­i­ty val­ues can be an­a­lyzed down to in­di­vid­ual trips, lines, or net­work ar­eas. De­lays be­come vis­i­ble along their route and pro­vide valu­able in­sights for op­ti­miza­tions and fu­ture ten­ders.

Con­nec­tions

As­sess con­nec­tion re­li­a­bil­i­ty with full trans­paren­cy

The ac­tu­al qual­i­ty of con­nec­tions is de­ter­mined based on real op­er­a­tional data. This cre­ates a re­al­is­tic pic­ture of the re­li­a­bil­i­ty of trans­fer re­la­tion­ships in dai­ly op­er­a­tions.

Stop man­age­ment

Man­age in­fra­struc­ture cen­tral­ly

With the stop man­age­ment sys­tem, you man­age mas­ter data, fea­tures, con­di­tions and doc­u­men­ta­tion of your in­fra­struc­ture cen­tral­ly in a web based ap­pli­ca­tion. Flexible data models allow adaptation to new legal, technical, or organizational requirements.

A platform for quality management, contract controlling, and data-based management of public transport.

Fo­cus: Stop man­age­ment

When stop data is scat­tered, plan­ning turns into guess­work

Thou­sands of stops. Data dis­trib­uted across GIS, Ex­cel, timetable sys­tems, and con­struc­tion files, of­ten in mul­ti­ple ver­sions with­out syn­chro­niza­tion. At the same time, §8 PBe­fG re­quires the grad­ual bar­ri­er-free ex­pan­sion. With­out a re­li­able data foun­da­tion, bud­get plan­ning, fund­ing ap­pli­ca­tions, and progress con­trol be­come un­nec­es­sar­i­ly com­plex.

The ETC Plat­form makes stop man­age­ment ful­ly dig­i­tal: With the stop man­age­ment sys­tem (HMS), you man­age stops as dig­i­tal in­fra­struc­ture in a cen­tral data base, sys­tem­at­i­cal­ly as­sess ac­ces­si­bil­i­ty and man­age mea­sures in a trace­able man­ner.

  • All stops ful­ly cap­tured in a cen­tral database

  • In­fra­struc­ture fea­tures and ac­ces­si­bil­i­ty doc­u­ment­ed, as­sess­able, and his­tor­ized

  • Iden­ti­fy de­fi­cien­cies, pri­or­i­tize them, and man­age ex­pan­sion pro­grams based on data

Consultation on HMS

So­lu­tions at a glance

Suit­able so­lu­tions for pub­lic trans­port au­thor­i­ties

For pub­lic trans­port au­thor­i­ties

Qual­i­ty man­age­ment

Trans­paren­cy about qual­i­ty and need for ac­tion in on­go­ing op­er­a­tions.

Dis­cov­er func­tion

For all stake­hold­ers

Re­port­ing & An­a­lyt­ics

Eval­u­a­tions and re­ports di­rect­ly from on­go­ing op­er­a­tions.

Dis­cov­er func­tion

For all stake­hold­ers

Add-On Func­tions

Ex­tend­able func­tions for spe­cif­ic re­quire­ments.

Dis­cov­er func­tion

In the field

Proven for pub­lic trans­port au­thor­i­ties

Fig­ures show­ing how the ETC Plat­form al­ready sup­ports qual­i­ty, re­port­ing, and com­pa­ra­bil­i­ty to­day.

Our Cus­tomers

From prac­tice

Suc­cess Sto­ries

Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Con­trol – RMV

Qual­i­ty con­trol for RMV

Cen­tral plat­form for KPIs, re­port­ing, and bonus malus. Au­to­mat­ed for 50 trans­port com­pa­nies and 60 con­tracts, with a com­pa­ra­ble data ba­sis for the en­tire net­work.

Public Transport AuthorityQuality management
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Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Man­age­ment – BAV Switzer­land

Na­tion­wide qual­i­ty man­age­ment in pub­lic trans­port

The Swiss Fed­er­al Of­fice of Trans­port (BAV) uses a cen­tral plat­form that con­nects the fed­er­a­tion, can­tons, and trans­port com­pa­nies, thus en­abling trans­par­ent KPIs, qual­i­ty re­ports, as well as con­nec­tion and punc­tu­al­i­ty analy­ses in the en­tire Swiss pub­lic trans­port net­work.

Public Transport AuthorityQuality management
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Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Man­age­ment – VVS Stuttgart

Trans­par­ent man­age­ment of bus ser­vices

The Stuttgart Trans­port and Tar­iff As­so­ci­a­tion (VVS) uses a cen­tral qual­i­ty plat­form that re­places man­u­al eval­u­a­tions and cre­ates clear KPIs, au­to­mat­i­cal­ly for 140 trans­port com­pa­nies and 90 con­tracts in the Stuttgart area.

Public Transport AuthorityQuality management
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FAQ

The system provides a unified, up-to-date view of quality and operational data across different transport contracts and companies. This allows deviations to be identified more quickly, developments to be evaluated accurately, and decisions to be made more informed.

Robert Dorn - Sales

Con­tact

More trans­paren­cy in qual­i­ty and con­tracts?

Sched­ule a short meet­ing and get a clear as­sess­ment of the data ba­sis, com­pa­ra­bil­i­ty, and re­port­ing.

Talk to an expert