Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Con­trol – RMV

Qual­i­ty con­trol for RMV

Cen­tral plat­form for KPIs, re­port­ing, and bonus malus. Au­to­mat­ed for 50 trans­port com­pa­nies and 60 con­tracts, with a com­pa­ra­ble data ba­sis for the en­tire net­work.

At a glance

RMV in num­bers

  • 50 con­nect­ed trans­port com­pa­nies (train & bus)

  • 300 users (au­thor­i­ties & trans­port com­pa­nies)

  • 60 trans­port con­tracts mon­i­tored

The chal­lenge

How do you con­trol qual­i­ty for 50 trans­port com­pa­nies and 60 con­tracts?

As one of the largest trans­port as­so­ci­a­tions in Ger­many, RMV faces the task of mon­i­tor­ing an enor­mous va­ri­ety of ser­vices and con­tracts. Un­til now, this meant:

  • man­u­al eval­u­a­tions and count­less Ex­cel lists

  • in­con­sis­tent process­es across dif­fer­ent de­part­ments and com­pa­nies

  • lack of trans­paren­cy and an in­ad­e­quate data ba­sis for con­trol

  • high ad­min­is­tra­tive ef­fort for re­port­ing and con­tract man­age­ment


There was a lack of a cen­tral con­trol in­stru­ment for rapid, fact-based de­ci­sions and ef­fi­cient col­lab­o­ra­tion be­tween au­thor­i­ties and trans­port com­pa­nies.

The so­lu­tion

Sin­gle Point of Truth for qual­i­ty con­trol and re­port­ing

RMV has in­tro­duced a cen­tral qual­i­ty con­trol plat­form that au­to­mat­i­cal­ly cap­tures, val­i­dates, and trans­forms all rel­e­vant per­for­mance and qual­i­ty data into clear KPIs. It serves as the "Sin­gle Point of Truth" for all par­ties in­volved.

  • Central data collection: Bundling of sub­jec­tive (sur­veys) and ob­jec­tive (op­er­a­tional data) sur­veys

  • Performance analysis: Real-time punc­tu­al­i­ty analy­sis, fail­ure record­ing, and ca­pac­i­ty mon­i­tor­ing

  • Contract management: Au­to­mat­ed cal­cu­la­tion of con­tract penal­ties (bonus-malus sys­tem)

  • Automated reporting: Con­fig­urable re­ports and web-based dash­boards for 300 users

Rel­e­vant func­tions of the ETC Plat­form

For pub­lic trans­port au­thor­i­ties

Qual­i­ty man­age­ment

Ser­vice qual­i­ty, clean­li­ness, and punc­tu­al­i­ty trans­par­ent­ly from one source.

View de­tails

Fur­ther suc­cess sto­ries

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The Swiss Fed­er­al Of­fice of Trans­port (BAV) uses a cen­tral plat­form that con­nects the fed­er­a­tion, can­tons, and trans­port com­pa­nies, thus en­abling trans­par­ent KPIs, qual­i­ty re­ports, as well as con­nec­tion and punc­tu­al­i­ty analy­ses in the en­tire Swiss pub­lic trans­port net­work.

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Trans­par­ent man­age­ment of bus ser­vices

The Stuttgart Trans­port and Tar­iff As­so­ci­a­tion (VVS) uses a cen­tral qual­i­ty plat­form that re­places man­u­al eval­u­a­tions and cre­ates clear KPIs, au­to­mat­i­cal­ly for 140 trans­port com­pa­nies and 90 con­tracts in the Stuttgart area.

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Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Con­trol – RMV

Qual­i­ty con­trol for RMV

Cen­tral plat­form for KPIs, re­port­ing, and bonus malus. Au­to­mat­ed for 50 trans­port com­pa­nies and 60 con­tracts, with a com­pa­ra­ble data ba­sis for the en­tire net­work.

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