Pas­sen­ger in­for­ma­tion from one source

The ETC Platform provides passengers with current and reliable information throughout the entire travel chain. Schedule changes, delays, cancellations, track changes, and connection hints are centrally managed and provided across all channels.

Thanks to the direct connection between the control center, operations, and distribution channels, a unified information base is created for displays, announcements, apps, websites, information systems, and external partners. This ensures passengers always receive the same information at the right time in the right place.

In addition to real-time information, planned measures such as construction sites, schedule adjustments, substitute services, and special services are also centrally maintained and published. Events can be structured, prioritized, and communicated to different passenger groups in a targeted manner.

The platform supports the coordinated provision of information across organizational and system boundaries. Transport companies, associations, infrastructure operators, and external partners access a common database to ensure consistent communication.

By centrally managing messages, events, and information objects, processes are simplified, redundancies reduced, and the quality of passenger information is sustainably improved.

Au­to­mat­ic dis­tri­b­u­tion across all chan­nels

 In­for­ma­tion is cen­tral­ly record­ed and dis­trib­uted to the con­nect­ed out­put chan­nels with­in sec­onds. As a re­sult, dis­rup­tions, sub­sti­tute ser­vices, track changes, or con­nec­tion in­struc­tions reach pas­sen­gers si­mul­ta­ne­ous­ly on speak­ers, dis­plays, apps, web­sites, so­cial me­dia, and oth­er in­for­ma­tion me­dia.

Di­rect con­nec­tion to in­for­ma­tion sys­tems

For providing passenger information, the ETC Platform supports established industry standards such as VDV 452/453/454, VDV 736, SIRI, GTFS, and NeTEx. Schedule, real-time, forecast, and event data is automatically transferred to information systems, associations, data hubs, and external platforms.

This ensures that current information is consistently available for websites, apps, regional information systems, association platforms, and other information services.

Clar­i­ty in dis­rup­tions & in­fra­struc­ture sta­tus

De­lays, can­cel­la­tions, track clo­sures, as well as sta­tus re­ports on el­e­va­tors, es­ca­la­tors, or ser­vice fa­cil­i­ties are cen­tral­ly man­aged and con­sis­tent­ly pub­lished. Pas­sen­gers re­ceive un­der­stand­able in­for­ma­tion and ap­pro­pri­ate ac­tion rec­om­men­da­tions for their jour­ney.

No­ti­fi­ca­tion, cause, af­fect­ed lines, rec­om­mend­ed ac­tions, au­to­mat­i­cal­ly across all chan­nels.

Clear, con­sis­tent in­for­ma­tion on al­ter­na­tives and de­tours with­out me­dia dis­con­ti­nu­ity.

Con­nec­tion reach­able vs. con­nec­tion break, in­clud­ing hints on al­ter­na­tives.

El­e­va­tors, es­ca­la­tors, ma­chines – real-time sta­tus, par­tic­u­lar­ly rel­e­vant for bar­ri­er-free trav­el.