Stake­hold­er: Metro, tram and bus op­er­a­tors

Man­age ur­ban mo­bil­i­ty

Op­er­a­tions, ve­hi­cles, in­fra­struc­ture and pas­sen­ger in­for­ma­tion brought to­geth­er on a sin­gle plat­form for quick de­ci­sions, re­li­able process­es and a seam­less trav­el ex­pe­ri­ence across the en­tire net­work.

Every­day chal­lenges

Does this sound fa­mil­iar?

In mod­ern trans­port net­works, con­trol cen­ters, ve­hi­cles, sta­tions, op­er­a­tions per­son­nel, and pas­sen­gers must al­ways work on the same in­for­ma­tion ba­sis. Even mi­nor dis­rup­tions can spread across lines, modes of trans­port, and nodes with­in min­utes.

  • Pas­sen­ger in­for­ma­tion is not avail­able on all chan­nels si­mul­ta­ne­ous­ly.

  • De­lays and op­er­a­tional de­vi­a­tions of­ten reach pas­sen­gers too late.

  • Metro, tram, and bus use dif­fer­ent sys­tems and data sources.

  • In­for­ma­tion has to be main­tained and dis­trib­uted mul­ti­ple times.

  • Con­trol cen­ter, op­er­a­tions per­son­nel, and pas­sen­gers do not al­ways have the same lev­el of in­for­ma­tion.

  • Eval­u­at­ing op­er­a­tional qual­i­ty and net­work per­for­mance is la­bor-in­ten­sive and de­layed.

The so­lu­tion

The ETC Plat­form fills ex­act­ly these gaps

The ETC Platform connects control centers, vehicles, infrastructure, passenger information, and analysis on a common data basis. Information is recorded once and made immediately available to all systems, employees, and passengers involved.

This creates an integrated platform for metro, tram and bus networks that simplifies operations, improves information quality, and creates the basis for data-driven decisions.

At a glance

What the ETC Plat­form of­fers you

Data ba­sis

A com­mon foun­da­tion for the en­tire net­work

Op­er­a­tional data from metro, tram, bus, ve­hi­cles, sta­tions, and third-par­ty sys­tems are cen­tral­ly con­sol­i­dat­ed. All par­tic­i­pants ac­cess the same lev­el of in­for­ma­tion and work on a con­sis­tent data ba­sis.

Pas­sen­ger info

In­form pas­sen­gers con­sis­tent­ly across all chan­nels

Real-time in­for­ma­tion, dis­rup­tions, sub­sti­tute trans­porta­tion, and con­nec­tion in­for­ma­tion are cen­tral­ly man­aged and si­mul­ta­ne­ous­ly dis­trib­uted to apps, web­sites, sta­tion dis­plays, ve­hi­cle dis­plays, so­cial me­dia, and in­for­ma­tion sys­tems.

Ve­hi­cle in­te­gra­tion

In­tel­li­gent­ly con­nect di­verse fleets

The ETC Plat­form in­te­grates ve­hi­cles from var­i­ous man­u­fac­tur­ers and modes of trans­port into a com­mon com­mu­ni­ca­tion ar­chi­tec­ture. Po­si­tion data, di­ag­nos­tics, pas­sen­ger in­for­ma­tion, and op­er­a­tional in­for­ma­tion are avail­able across sys­tems.

Op­er­a­tions staff

Dig­i­tal­ly sup­port op­er­a­tions staff

Dri­vers, con­trol cen­ter em­ploy­ees, ser­vice staff, and work­shop teams re­ceive up-to-date in­for­ma­tion and mo­bile tools for their dai­ly tasks - di­rect­ly con­nect­ed to cen­tral op­er­a­tional process­es.

Data dis­tri­b­u­tion

Au­to­mat­i­cal­ly pro­vide in­for­ma­tion

Op­er­a­tional and pas­sen­ger in­for­ma­tion is dis­trib­uted in real-time to in­ter­nal and ex­ter­nal sys­tems. This in­cludes data hubs, in­for­ma­tion sys­tems, apps, web­sites, dis­plays, part­ner or­ga­ni­za­tions, and oth­er in­for­ma­tion chan­nels.

Re­port­ing & An­a­lyt­ics

Un­der­stand and specif­i­cal­ly im­prove the net­work

Key fig­ures, op­er­a­tional qual­i­ty, pas­sen­ger flows, and per­for­mance data are au­to­mat­i­cal­ly eval­u­at­ed and made avail­able in dash­boards and man­age­ment re­ports. This al­lows de­vel­op­ments to be iden­ti­fied ear­ly and mea­sures to be de­rived specif­i­cal­ly.

So­lu­tions at a glance

Suit­able so­lu­tions for metro, tram and bus op­er­a­tors

For pub­lic trans­port au­thor­i­ties

Qual­i­ty man­age­ment

Trans­paren­cy about qual­i­ty and need for ac­tion in on­go­ing op­er­a­tions.

Dis­cov­er func­tion

For rail­way com­pa­nies

Op­er­a­tions, con­trol and plan­ning sys­tem

Cen­tral dis­po­si­tion and real-time mon­i­tor­ing of the en­tire fleet.

Dis­cov­er func­tion

For metro, tram and bus op­er­a­tors

Pas­sen­ger in­for­ma­tion

Real-time in­for­ma­tion across all chan­nels from a sin­gle source.

Dis­cov­er func­tion

For ve­hi­cle man­u­fac­tur­ers

Ve­hi­cle Cloud

Stan­dard­ized con­nec­tion of all ve­hi­cle types to the ETC Plat­form.

Dis­cov­er func­tion

For all ac­tors

Re­port­ing & An­a­lyt­ics

Eval­u­a­tions and re­ports di­rect­ly from on­go­ing op­er­a­tions.

Dis­cov­er func­tion

For all ac­tors

Add-On func­tions

Ex­pand­able func­tions for spe­cif­ic re­quire­ments.

Dis­cov­er func­tion

In the field

Proven in com­plex trans­port net­works

The ETC Platform supports transportation companies in digitalizing metro, tram and bus networks. From individual lines to high-frequency urban transport systems, it creates the basis for reliable operations, consistent passenger information, and future-proof mobility.

A platform for operations, passengers, vehicles, and infrastructure developed for the requirements of modern city and metro networks.

Our cus­tomers

From prac­tice

Suc­cess Sto­ries

Pas­sen­ger In­for­ma­tion Mod­ule Sub­way - BVG Berlin

Pas­sen­ger in­for­ma­tion in real time for mil­lions of trav­el­ers

ETC So­lu­tions has mod­ern­ized and fu­ture-proofed BVG's pas­sen­ger in­for­ma­tion.

Metro, tram, and bus operators Passenger information
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Cen­tral plat­form for Tram­Train net­works - AVG Karl­sruhe

The Karl­sruhe mod­el cen­tral­ly man­aged

The Alb­tal-Verkehrs-Gesellschaft (AVG) cen­tral­ly man­ages the Karl­sruhe mod­el, with dis­patch­ing, fore­cast­ing, and pas­sen­ger in­for­ma­tion in one sys­tem across rail, tram, and bus. A cen­tral plat­form unites the en­tire dual-sys­tem op­er­a­tion for 210 ve­hi­cles and en­sures con­sis­tent op­er­a­tional man­age­ment across all modes of trans­port.

Metro, tram, and bus operators Operation, control, and planning system
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Con­trol Cen­ter & Bus Op­er­a­tions – Pub­lic trans­port of Biel

City­wide bus op­er­a­tions man­age­ment

Dis­patch­ing, fore­cast­ing, and pas­sen­ger in­for­ma­tion from one sys­tem for over 60 ve­hi­cles and more than 47,000 pas­sen­gers dai­ly.

Metro, tram, and bus operators Operation, control, and planning system
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Train­ing

Get your team fit with the ETC Acad­e­my

Is it a challenge for transport companies to train their employees? Then ETC Solutions supports you and takes over a large part through helpful content in the Academy.

In the ETC Academy, dispatchers, control center employees, and driving staff learn directly on the system, practically, flexibly, and at their own pace.

Trained employees work faster, make fewer mistakes, and are immediately productive with each new function.

Learn more about the ETC Academy

FAQ

The system consolidates relevant data and information in one central location and helps to manage processes more clearly and efficiently. This relieves departments and creates more clarity in daily operations.

Robert Dorn - Sales

Con­tact

Let’s talk about mo­bil­i­ty in your city

In a short call, we clar­i­fy how you can con­sol­i­date op­er­a­tions and net­work con­trol on a plat­form and quick­ly achieve im­pact.

Talk to an expert