ETC Plat­form: Qual­i­ty Man­age­ment

Make qual­i­ty mea­sur­able

Trans­par­ent KPIs for ser­vice, clean­li­ness, and punc­tu­al­i­ty across ve­hi­cles, lines, and sta­tions.

Overview

Trans­paren­cy about the ac­tu­al qual­i­ty

The Quality Management area of the ETC Platform provides transparency on the actual quality of transport services. Operational data, test customer surveys, and quality indicators are merged into a central platform and prepared as a reliable basis for monitoring, contract controlling, and operational measures.

Instead of isolated individual values, a holistic picture emerges on punctuality, connection safety, vehicle condition, service quality, and data quality.

Brief pro­file

Make qual­i­ty mea­sur­able and man­age­able

Sur­vey

Test cus­tomer sur­veys

Qual­i­ty char­ac­ter­is­tics such as clean­li­ness, equip­ment, dam­age, or func­tion­al­i­ty are cap­tured through stan­dard­ized on-site sur­veys and ob­jec­tive­ly eval­u­at­ed.

KPIs

Punc­tu­al­i­ty & Con­nec­tions

Op­er­a­tional data is au­to­mat­i­cal­ly an­a­lyzed and con­densed into mean­ing­ful KPIs for punc­tu­al­i­ty, con­nec­tion safe­ty, fail­ures, and line qual­i­ty.

Mea­sure­ment points

Mea­sure where it counts

 Eval­u­a­tions are based on de­fined mea­sure­ment points and rel­e­vant traf­fic nodes. This cre­ates re­li­able in­di­ca­tors with high ex­pres­sive­ness for op­er­a­tions and con­tract con­trol­ling.

Analy­sis

Un­der­stand de­lays

The plat­form makes it un­der­stand­able where de­lays oc­cur, how they im­pact the net­work, and where they can be mit­i­gat­ed.

Data qual­i­ty

Make data qual­i­ty vis­i­ble

An in­te­grat­ed qual­i­ty in­dex eval­u­ates the com­plete­ness, con­sis­ten­cy, and plau­si­bil­i­ty of the un­der­ly­ing data and cre­ates trans­paren­cy about the re­li­a­bil­i­ty of the re­sults.

Man­age­ment

From re­port­ing to man­age­ment

In­sights be­come di­rect­ly us­able for qual­i­ty man­age­ment, con­tract con­trol­ling, and op­er­a­tional de­ci­sions. Mea­sures can be planned, pri­or­i­tized, and their im­pact tracked in a tar­get­ed way.

Tech­ni­cal ba­sis

Re­li­able qual­i­ty on a data ba­sis

Data im­ports, plau­si­bil­i­ty checks, and au­to­mat­ed con­trol­ling en­able ob­jec­tive KPIs and trans­par­ent qual­i­ty re­ports.

  • Import of timetable data

    HAFAS, GTFS, or VDV 452

  • Import of performance data 

    Con­nec­tion to VDV serv­er, man­u­al im­ports of files or au­to­mat­ic im­ports via API or from FTP serv­er

  • Import of survey data 

    Im­port of raw data from on-site and ve­hi­cle sur­veys

  • Capture quality surveys 

    Cap­ture, ver­i­fy and send to the data­base via the Q.Daba Mo­bile App

  • Data quality 

    Au­to­mat­ed analy­sis of real-time data for com­plete­ness, plau­si­bil­i­ty, and qual­i­ty to cal­cu­late var­i­ous qual­i­ty in­dices

  • Contract penalties 

    De­tec­tion of con­tract penal­ties in per­for­mance data, dis­play of in­di­vid­ual and cu­mu­la­tive penal­ties

  • Data entry 

    Cap­ture dif­fer­ent data such as con­struc­tion sites, ve­hi­cles, or staff hours for con­sid­er­a­tion in re­sult cal­cu­la­tion or con­tract con­trol­ling

  • Controlling 

    Au­to­mat­ic pro­cess­ing of per­for­mance and sur­vey data, cal­cu­la­tion of the re­sults of qual­i­ty cri­te­ria ac­cord­ing to the trans­port con­tract, in­clud­ing bonus-malus

  • Analysis 

    Var­i­ous eval­u­a­tion op­tions of the re­sults, e.g., dash­boards, BI tool, eval­u­a­tion mod­ules

  • Document repository 

    Doc­u­ment repos­i­to­ry used joint­ly by task man­agers and trans­port com­pa­nies for sim­pli­fied process­es

  • Authorization concept 

    Task man­agers and trans­port com­pa­nies can use the ETC Plat­form to­geth­er, ac­cess to re­sults and func­tion­al­i­ties is in­di­vid­u­al­ly de­fin­able in a role mod­el

  • Transparency 

    Vis­i­bil­i­ty of all in­di­vid­ual data to trace­abil­i­ty of re­sults

  • API 

    Con­nec­tion of BI tools to the qual­i­ty data of the ETC Plat­form

  • Export 

    Down­load re­sults and raw data as XLSX or CSV

From prac­tice

Suc­cess Sto­ries

Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Man­age­ment – BAV Switzer­land

Na­tion­wide qual­i­ty man­age­ment in pub­lic trans­port

The Swiss Fed­er­al Of­fice of Trans­port (BAV) uses a cen­tral plat­form that con­nects the fed­er­a­tion, can­tons, and trans­port com­pa­nies, thus en­abling trans­par­ent KPIs, qual­i­ty re­ports, as well as con­nec­tion and punc­tu­al­i­ty analy­ses in the en­tire Swiss pub­lic trans­port net­work.

Public Transport AuthorityQuality management
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Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Con­trol – RMV

Qual­i­ty con­trol for RMV

Cen­tral plat­form for KPIs, re­port­ing, and bonus malus. Au­to­mat­ed for 50 trans­port com­pa­nies and 60 con­tracts, with a com­pa­ra­ble data ba­sis for the en­tire net­work.

Public Transport AuthorityQuality management
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Pub­lic Trans­port Au­thor­i­ties & Qual­i­ty Man­age­ment – VVS Stuttgart

Trans­par­ent man­age­ment of bus ser­vices

The Stuttgart Trans­port and Tar­iff As­so­ci­a­tion (VVS) uses a cen­tral qual­i­ty plat­form that re­places man­u­al eval­u­a­tions and cre­ates clear KPIs, au­to­mat­i­cal­ly for 140 trans­port com­pa­nies and 90 con­tracts in the Stuttgart area.

Public Transport AuthorityQuality management
Mehr lesen

In overview

More func­tions of the ETC plat­form

For rail­way com­pa­nies

Op­er­a­tion, con­trol, and plan­ning sys­tem

Cen­tral dis­patch and real-time mon­i­tor­ing of the en­tire fleet.

Dis­cov­er func­tion

For metro, tram, and bus op­er­a­tors

Pas­sen­ger in­for­ma­tion

Real-time in­for­ma­tion across all chan­nels from a sin­gle source.

Dis­cov­er func­tion

For ve­hi­cle man­u­fac­tur­ers

Ve­hi­cle Cloud

Stan­dard­ized con­nec­tion of all ve­hi­cle types to the ETC Plat­form.

Dis­cov­er func­tion

For all stake­hold­ers

Re­port­ing & An­a­lyt­ics

Eval­u­a­tions and re­ports di­rect­ly from on­go­ing op­er­a­tions.

Dis­cov­er func­tion

For all stake­hold­ers

Add-On Func­tions

Ex­pand­able func­tions for spe­cif­ic re­quire­ments.

Dis­cov­er func­tion

FAQ

Quality management in the ETC Platform connects quality criteria from test customer surveys (e.g., cleanliness, damage, functionality of machines/displays/toilets) with punctuality and operational data to make quality comparable and assessable across lines, vehicles, and locations. At the same time, it reflects the individual requirements of transport contracts and makes them testable.

Robert Dorn - Sales

Con­tact

Learn how the ETC Plat­form makes qual­i­ty in pub­lic trans­port mea­sur­able.

We show you how to trans­par­ent­ly eval­u­ate data qual­i­ty and fair­ly com­pare eval­u­a­tions.

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