Pas­sen­ger In­for­ma­tion Mod­ule Sub­way - BVG Berlin

Pas­sen­ger in­for­ma­tion in real time for mil­lions of trav­el­ers

ETC So­lu­tions has mod­ern­ized and fu­ture-proofed BVG's pas­sen­ger in­for­ma­tion.

Im­pact

From 30 min­utes de­lay to sec­onds

Through the ETC Plat­form, in­for­ma­tion is processed in real-time and re­leased uni­form­ly across all chan­nels: a Sin­gle Point of Truth for all BVG pas­sen­ger in­for­ma­tion.

At a glance

BVG in num­bers

  • 9 sub­way lines

  • 175 sta­tions

  • 1,250 ve­hi­cles

  • 600 mil­lion+ pas­sen­gers per year

  • 16,500 em­ploy­ees

The chal­lenge

How do you mod­ern­ize pas­sen­ger info in ex­ist­ing sys­tems?

The hard­ware land­scape of the Berlin Trans­port Com­pa­ny has grown over decades. Dif­fer­ent sys­tems and gen­er­a­tions com­mu­ni­cat­ed only to a lim­it­ed ex­tent with each oth­er. As a re­sult, dis­rup­tion re­ports took up to 30 min­utes, al­though only two min­utes are legal­ly re­quired. Si­mul­ta­ne­ous­ly, dis­plays, au­dio, apps, and so­cial me­dia ran in­de­pen­dent­ly of each oth­er for a long time, with the risk of con­tra­dic­to­ry in­for­ma­tion.

The so­lu­tion

Sin­gle Point of Truth for pas­sen­ger info

ETC So­lu­tions has re­duced a high­ly com­plex sys­tem to a sin­gle, in­tu­itive user in­ter­face: a cen­tral 'S­in­gle Point of Truth' for all chan­nels.

  • One plat­form for all chan­nels: dig­i­tal dis­plays, LED dis­plays, au­dio sys­tems, apps, so­cial me­dia

  • Real-time in­for­ma­tion from a sin­gle source

  • Flex­i­ble in every­day life and at ma­jor events: prepa­ra­tion of planned ma­jor events (e.g., Berlin Marathon) di­rect­ly in the sys­tem

  • Seam­less in­te­gra­tion of ex­ist­ing hard­ware with­out man­u­fac­tur­er de­pen­den­cies: in­clud­ing old­er sys­tems with over 30 years in use

  • User in­ter­face as in­tu­itive as a smart­phone: ap­prox­i­mate­ly 200 ex­cit­ed em­ploy­ees trained

"What used to take 30 min­utes now works in 3 sec­onds."

Sascha Haack
Pro­fes­sion­al in op­er­a­tional ser­vice
BVG

Want to learn more about this project?

Re­ceive the suc­cess sto­ry as a PDF with de­tails on the chal­lenge, so­lu­tion, and re­sult.

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Rel­e­vant func­tions of the ETC Plat­form

For metro, tram, and bus op­er­a­tors

Pas­sen­ger in­for­ma­tion

Real-time in­for­ma­tion across all chan­nels from a sin­gle source.

View de­tails

Oth­er suc­cess sto­ries

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To­geth­er with ETC So­lu­tions, ODEG im­ple­ment­ed the pro­duc­tion VDV in­ter­face for pas­sen­ger in­for­ma­tion, en­abling a sta­ble ex­change of pas­sen­ger in­for­ma­tion and train com­po­si­tion data via the new VDV 3.1 stan­dard.

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Destan Sokoloff - Sales

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