Control Center & Bus Operations – Public transport of Biel
Citywide bus operations management
Dispatching, forecasting, and passenger information from one system for over 60 vehicles and more than 47,000 passengers daily.

At a glance
Verkehrsbetriebe Biel in numbers
City's transport company since 2001
47,000+ passengers daily
60+ vehicles
The challenge
How do you manage a city bus operation with precise forecasts at 300 stops?
Verkehrsbetriebe Biel was looking for a powerful solution for real-time management of their entire bus fleet. The traffic situation at around 300 bus stops had to be accurately predicted and passenger information delivered over multiple channels.
The solution
Real-time management, scheduling, and passenger information from one system, networked across Switzerland
With the ETC Platform, Biel's public transport controls their bus operations in real-time, from management and forecasting to passenger information. All functions are integrated into one system and are networked throughout Switzerland, so that real-time data consistently flows to the control center, stops, and digital channels.
Control center workstation – central operational control in real-time
Scheduling workstation – flexible vehicle and rotation scheduling
Electronic situation report – automated recording of failures and events
Connection editor – ensuring connections between lines
Integrated vehicle interface – buses directly connected to the control system
Connection to data hubs of Bernmobile and SBB CUS via standardized VDV interfaces
Real-time data at stops and nationwide through online media
Own passenger app with real-time data for each individual trip
Project Testimonial

Bus operation
Thanks to the line view in the ETC Platform, we can intervene much faster.
In case of partial disruptions or missed trips, we have direct access to update the situation report. Previously, we had to create the daily report manually: all service failures, partial disruptions, other incidents, and vehicle changes were entered by hand. Today, all this data can be stored directly in the ETC Platform via dedicated forms.
Emil Allenbach
Operations Supervisor
Verkehrsbetriebe Biel
- Contracting entity
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Relevant functions of the ETC Platform

For railway companies
Operations, control, and planning system
Central scheduling and real-time monitoring of the entire fleet.

For metro, tram, and bus operators
Passenger information
Real-time information across all channels from a single source.
Further success stories

Operations & Replacement Service - BeNEX
Digital management of flexible replacement services
BeNEX manages replacement services end-to-end and data-driven with the ETC Platform instead of relying on disconnected systems and manual coordination. Multimodal operational and real-time logic replaces complex rail replacement service processes and ensures the flexible, reliable operation of replacement services.

Central platform for TramTrain networks - AVG Karlsruhe
The Karlsruhe model centrally managed
The Albtal-Verkehrs-Gesellschaft (AVG) centrally manages the Karlsruhe model, with dispatching, forecasting, and passenger information in one system across rail, tram, and bus. A central platform unites the entire dual-system operation for 210 vehicles and ensures consistent operational management across all modes of transport.

Passenger Information & Interfaces – ODEG
Standardized passenger information with VDV 454 (3.1)
Together with ETC Solutions, ODEG implemented the production VDV interface for passenger information, enabling a stable exchange of passenger information and train composition data via the new VDV 3.1 standard.

Destan Sokoloff - Sales
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