Con­trol Cen­ter & Bus Op­er­a­tions – Pub­lic trans­port of Biel

City­wide bus op­er­a­tions man­age­ment

Dis­patch­ing, fore­cast­ing, and pas­sen­ger in­for­ma­tion from one sys­tem for over 60 ve­hi­cles and more than 47,000 pas­sen­gers dai­ly.

At a glance

Verkehrs­be­triebe Biel in num­bers

  • City's trans­port com­pa­ny since 2001

  • 47,000+ pas­sen­gers dai­ly

  • 60+ ve­hi­cles

The chal­lenge

How do you man­age a city bus op­er­a­tion with pre­cise fore­casts at 300 stops?

Verkehrs­be­triebe Biel was look­ing for a pow­er­ful so­lu­tion for real-time man­age­ment of their en­tire bus fleet. The traf­fic sit­u­a­tion at around 300 bus stops had to be ac­cu­rate­ly pre­dict­ed and pas­sen­ger in­for­ma­tion de­liv­ered over mul­ti­ple chan­nels.

The so­lu­tion

Real-time man­age­ment, sched­ul­ing, and pas­sen­ger in­for­ma­tion from one sys­tem, net­worked across Switzer­land

With the ETC Plat­form, Biel's pub­lic trans­port con­trols their bus op­er­a­tions in real-time, from man­age­ment and fore­cast­ing to pas­sen­ger in­for­ma­tion. All func­tions are in­te­grat­ed into one sys­tem and are net­worked through­out Switzer­land, so that real-time data con­sis­tent­ly flows to the con­trol cen­ter, stops, and dig­i­tal chan­nels.

  • Con­trol cen­ter work­sta­tion – cen­tral op­er­a­tional con­trol in real-time

  • Sched­ul­ing work­sta­tion – flex­i­ble ve­hi­cle and ro­ta­tion sched­ul­ing

  • Elec­tron­ic sit­u­a­tion re­port – au­to­mat­ed record­ing of fail­ures and events

  • Con­nec­tion ed­i­tor – en­sur­ing con­nec­tions be­tween lines

  • In­te­grat­ed ve­hi­cle in­ter­face – bus­es di­rect­ly con­nect­ed to the con­trol sys­tem

  • Con­nec­tion to data hubs of Bern­mo­bile and SBB CUS via stan­dard­ized VDV in­ter­faces

  • Real-time data at stops and na­tion­wide through on­line me­dia

  • Own pas­sen­ger app with real-time data for each in­di­vid­ual trip

Project Tes­ti­mo­ni­al

Bus op­er­a­tion

Thanks to the line view in the ETC Plat­form, we can in­ter­vene much faster.

In case of partial disruptions or missed trips, we have direct access to update the situation report. Previously, we had to create the daily report manually: all service failures, partial disruptions, other incidents, and vehicle changes were entered by hand. Today, all this data can be stored directly in the ETC Platform via dedicated forms.

Emil Allenbach
Op­er­a­tions Su­per­vi­sor
Verkehrs­be­triebe Biel

  • Con­tract­ing en­ti­ty

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Rel­e­vant func­tions of the ETC Plat­form

For rail­way com­pa­nies

Op­er­a­tions, con­trol, and plan­ning sys­tem

Cen­tral sched­ul­ing and real-time mon­i­tor­ing of the en­tire fleet.

Dis­cov­er func­tion

For metro, tram, and bus op­er­a­tors

Pas­sen­ger in­for­ma­tion

Real-time in­for­ma­tion across all chan­nels from a sin­gle source.

Dis­cov­er func­tion

Fur­ther suc­cess sto­ries

Op­er­a­tions & Re­place­ment Ser­vice - BeNEX

Dig­i­tal man­age­ment of flex­i­ble re­place­ment ser­vices

BeNEX man­ages re­place­ment ser­vices end-to-end and data-dri­ven with the ETC Plat­form in­stead of re­ly­ing on dis­con­nect­ed sys­tems and man­u­al co­or­di­na­tion. Mul­ti­modal op­er­a­tional and real-time log­ic re­places com­plex rail re­place­ment ser­vice process­es and en­sures the flex­i­ble, re­li­able op­er­a­tion of re­place­ment ser­vices.

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The Alb­tal-Verkehrs-Gesellschaft (AVG) cen­tral­ly man­ages the Karl­sruhe mod­el, with dis­patch­ing, fore­cast­ing, and pas­sen­ger in­for­ma­tion in one sys­tem across rail, tram, and bus. A cen­tral plat­form unites the en­tire dual-sys­tem op­er­a­tion for 210 ve­hi­cles and en­sures con­sis­tent op­er­a­tional man­age­ment across all modes of trans­port.

Metro, tram, and bus operators Operation, control, and planning system
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Pas­sen­ger In­for­ma­tion & In­ter­faces – ODEG

Stan­dard­ized pas­sen­ger in­for­ma­tion with VDV 454 (3.1)

To­geth­er with ETC So­lu­tions, ODEG im­ple­ment­ed the pro­duc­tion VDV in­ter­face for pas­sen­ger in­for­ma­tion, en­abling a sta­ble ex­change of pas­sen­ger in­for­ma­tion and train com­po­si­tion data via the new VDV 3.1 stan­dard.

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